Scope of this policy
This Refund Policy applies to purchases made from CLEAN LEMONS ENTERPRISE through the Cleanlemons platform — for example SaaS subscription fees (Starter, Growth, Enterprise and other plans we offer) and optional add-on module fees that we bill directly as part of your Cleanlemons subscription or checkout flow.
Payments between an operator and its own clients (for example cleaning fees, deposits, or other charges you collect outside of our SaaS subscription) are not covered by this policy. Refunds and disputes for those payments are governed by the operator’s own terms and agreements with its clients. We are not a party to those transactions.
Cleanlemons SaaS plans are billed in MYR as described on our pricing page. The platform does not use a prepaid “credits” wallet for subscriptions; this policy focuses on subscription and related fees we charge operators.
Subscription and add-on fees
Unless we expressly offer a trial or promotional term in writing at checkout, fees for your selected billing period (monthly, quarterly, or yearly) and for any optional add-on modules purchased from us are generally non-refundable once the charge has successfully completed. This reflects the immediate delivery of software access for the purchased period.
Billing errors and chargebacks
If you believe you were charged in error (for example duplicate charge or wrong plan amount), contact us promptly at cleanlemonsjb@gmail.com with your account email and transaction details. We will review in good faith. Nothing in this policy limits any non-waivable rights you may have under applicable consumer law in Malaysia.
Contact
Questions about this refund policy: cleanlemonsjb@gmail.com.